AI and tech explained simply
When you first hear about using AI and technology in insurance it might sound complex or intimidating. It reality it is there as a support tool to help you do your job.
What does matter, however, is how these tools are used in the workplace. Different employers have different policies, expectations, and risk appetites when it comes to AI, technology, and data use. Something that feels harmless or informal in one organisation may be inappropriate in another.
You may already be using systems that include AI without realising it. As you start your career, it’s important to understand what these tools are for, where their limits are, and how personal and professional use can differ. Sharing the wrong information, using tools outside agreed processes, or blurring personal and work use can cause problems very quickly.
Where you might encounter AI and tech in your day‑to‑day role
Early‑career brokers might come across AI and technology in small, practical ways that support learning, organisation and communication. In all cases, technology should support your role, not replace your responsibility or judgement.
AI and tech in your day‑to‑day role
- Learning and development
- Tools that help explain concepts, summarise information or support training and development activities.
- Admin and organisation
- Support with meeting notes, task lists or structuring information, with everything reviewed before use.
- Communications support
- Drafting internal messages, presentations or content ideas that are checked and approved by senior colleagues.
- Research and preparation
- Helping gather background information for meetings, events or internal projects.
COMING SOON
AI Academy for BIBA members
Following on from BIBA’s well received 2025 Guide to Artificial Intelligence (AI), developed with the support of Markel to help insurance brokers understand how the technology could help their business, the two organisations are collaborating again to offer an AI Academy for BIBA members.
So Why Should You Care? & Key resources
Because if you’re curious. If you like solving problems. If you’ve ever wanted to be the first to figure something out… This is your space. Insurance is no longer boring. It’s becoming one of the most creative, tech-driven, future-facing industries on Earth.
Learn job ready skills with a Google Career Certificate. Explore flexible, online training programmes designed to put you on the fast track to jobs in high-paying fields.
Format: Digital Learning. RESOURCE LINK: Google Career Certificates – Enroll Now
Giving Young People Skills, Careers Support and Tools to Fulfil Their Potential. The Skills and Careers Hub provides 11-30-year-olds with free resources, advice and guidance. Designed with input from young people, the Skills and Careers Hub offers practical tools to support young people through education, transition into employment and beyond in a process of lifelong learning.
- Careers inspiration
- Skills development
- Opportunities
- Peer-to-peer content
- Employers committed to the Good Youth Employment Standards
ACCESS HERE: Careers Advice for Young Adults | Youth Employment UK
AI & Tech Project Group
This section of the Survive & Thrive programme was shaped by the London & South East Committee’s AI & Tech Project Group — a team exploring the tools, trends and technologies redefining the future of broking
Committee Links
Ola Jacob
Global Parametrics Limited
Ethan Godlieb
Consilium Insurance Brokers Limited
George Faulkner
Merlin Insurance
Jamal Bullen
WTW
