Good Practice Guide

Insurance Brokers’ Good Practice Guide

At its launch BIBA’s Insurance Brokers’ Standards Committee (IBSC) agreed that it would be of benefit to members to create a living, breathing good practice guide containing the particular areas of broking where we have an agreed benchmark of good practice and set insurance brokers essential standards.

On 5 March 2020, I chaired the IBSC for the first time  from a TV screen.  Who could have foseen what would  happen over the next two years as  we discussed how to keep our Good Practice Guide relevant.

It’s more important than ever to have a process when operating in a crisis or changing situation. Across 11 chapters ranging from clients to claims and insurers to employees there is useful non-prescriptive guidance to provide a degree of calm logic amongst the chaos.

This online publication contains voluntary good practice guidance and information for brokers – there is no suggestion that any members must work this way.

We welcome any feedback, questions or additions so please email us via [email protected] 

Jane Kielty – Chair IBSC

BIBA is very grateful for the support of Weightmans LLP in the ongoing production of this guidance for members.

Disclaimer: This guide includes written content and links to  information from elsewhere on the BIBA site and other external  sources. It is important for brokers to appreciate that this guide is not a comprehensive, all-embracing risk management process for insurance broking practice. This guide is intended for use by members as a tool, raising awareness of the spectrum of risks that have long faced all brokers. It highlights examples of recent issues. The information in this guide is provided for general reference purposes only. Whilst every effort is made to ensure that the guide is up to date and accurate, BIBA does not warrant, nor do they accept any responsibility or liability for, the accuracy or completeness of the content or for any loss which may arise from reliance on information contained within the guide.  


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