19th January 2016

The British Insurance Brokers’ Association (BIBA), the Association of British Insurers (ABI) and the Government have agreed to continue an agreement that came into force in 2012 to improve transparency and access to insurance for older customers.

Under the agreement, if an insurer or insurance broker is unable to offer cover to an older motorist or traveller because their age is above any upper age limits they have, then they will automatically refer the customer to an alternative provider who can meet their needs or to a dedicated signposting service such as the ‘Find-A-Broker’ service which can be reached by telephone on 0370 950 1790 or via BIBA’s website www.biba.org.uk.

Caroline Dinenage, Parliamentary Under Secretary of State for Women, Equalities and Family Justice said: “I am pleased to see there is greater opportunity for older people to access insurance services. These services are necessary to give people the security, protection and peace of mind they need when they drive or travel.”

Graeme Trudgill, Executive Director at BIBA continued: “Sometimes some older people find looking for appropriate travel or motor insurance challenging. During the last three years, since the commencement of this agreement, around 200,000 older motorists and holiday makers have been signposted to the Find-A-Broker service to help them access the insurance they need, giving them the peace of mind to carry on driving or travelling.  Continuing this agreement is great news for older customers.”

James Dalton, ABI Director of General Insurance Policy, concluded: “The insurance industry is determined to ensure older people can find insurance that meets their needs, and can access the competitive motor and travel insurance markets. Working with Government to renew the agreement demonstrates insurers’ commitment to improving transparency and access to insurance, whilst retaining their ability to assess and price risk.”

Click here to view agreement


  • Enquiries to:

Pam Quinn, BIBA                      020 7397 0223 Mobile 07496 394471

Graeme Trudgill, BIBA             020 7397 0218 Mobile 07917 736256

Malcolm Tarling, ABI                020 7216 7410  Mobile: 07776 147667

Caroline Jones, ABI                  020 7216 7327 Mobile: 07725 245293

Sarah Cordey, ABI                    020 7216 7375 Mobile: 07860 189071

Anne Mirkovic, ABI                   020 7216 7633 Mobile: 07738 817074

2) The ABI is the voice of the UK’s insurance, investment and long-term savings industry. It has over 300 members, which together account for around 90% of premiums in the UK domestic market. ABI has an ISDN line available for broadcasts. More news and information from the ABI is available on:www.abi.org.uk

3) The British Insurance Brokers’ Association (BIBA) is the UK’s leading general insurance intermediary organisation representing the interests of insurance brokers, intermediaries and their customers. BIBA membership includes just under 2,000 regulated firms.

BIBA helps more than 250,000 people a year to Find-A-Broker, both online and via the telephone.

BIBA is the voice of the industry advising members, the regulators, consumer bodies and other stakeholders on key insurance issues. www.biba.org.uk

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