16th April 2020

I wanted to reassure you that we are working hard to review and address your queries and understand the need to give your customers the information they require at this time. We work with a wide variety of businesses with different exposures, challenges and circumstances and want to ensure we support you and your customers with a high level of service and consideration.

As we continue to operate at a reduced capacity, this could mean an increase in call waiting times, a short delay in responding to emails or changes in process. Thank you for your understanding, we will respond to you as soon as we can.

We will continue to update you with the latest news and advice from RSA; we hope you find them useful.

Payment support

We understand that in these unprecedented times you or your customers may experience financial difficulties which would impact your ability to make payment to RSA for any monies due. Under such circumstances, we may be able to offer a 1 month payment holiday to help support you and your customers.

  • If you have a direct debit with RSA, please email [email protected] to discuss your situation.
  • If you have a PCL arrangement, please contact Premium Credit directly.

Changes to account payments

Looking after our staff and equipping them with the right tools and processes to work from home is of the utmost importance important to us. Therefore, with immediate effect, we will no longer be able to accept a cheque in settlement of your monthly account. Please ensure you settle your account via electronic payment using the following details. This must include your agency number in order to identify the payment.

Sort code:

Account number:

For submission of accompanying statements, if you have any questions or are unable to pay by electronic transfer, please email the following address as soon as possible [email protected].

Your questions answered

We have made a few updates to our FAQs to help you support your customers. You will find important information on Business Interruption cover in policies, unoccupied property advice, cover for business equipment that has changed premises and more. Read more here.

Contacting RSA

We know there are lots of questions being generated by COVID-19 and we’re hoping our FAQ Page will answer your queries. Please click here for more details. If you’re unable to find what you need and still need to discuss a customer’s policy where you think a relevant extension may apply, please email our new dedicated mailbox at [email protected].

If you need to submit a claim, you can find instructions and contact details on our Claims Page.

We’ll continue to work closely with you and evolve our guidance as required as the situation develops.

Once again, thanks for your ongoing support as we work together to manage this unprecedented situation, and please don’t hesitate to get in touch with your RSA representative if you would like to talk any of the above through.

Best wishes,

Rob Gibbs
Managing Director, RSA Commercial
UK & International Division




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