Martin needed cover for an upcoming cruise, but he was struggling to renew his policy because he had an undiagnosed medical condition. This left Martin in a difficult position as the cruise ship’s policy stated that he would not be allowed to board without having travel insurance. Fortunately, his broker directed him to BIBA’s Find Insurance Service, recommending that he contact them for assistance.
Upon calling BIBA and outlining his situation, Martin found the staff to be very helpful and professional and better yet, they transferred him to a specialist insurance broker able to offer the travel cover he needed. Martin said: “The service was extremely useful, and everyone I spoke to was friendly and professional. Although, the undiagnosed condition was excluded, I expected that as they can’t assess the risk if they don’t know what it is. BIBA took the stress out of what could have been a very worrying situation.”
Securing the insurance meant Martin could look forward to his cruise with confidence and peace of mind.“If I hadn’t found insurance, I wouldn’t have been able to go on my cruise. BIBA made sure I could travel as planned, and I’m very grateful for their help.”
FAQ’s
Yes. BIBA’s Find Insurance Service is built precisely for scenarios like this: when a standard insurer cannot continue cover, FIS matches customers with specialist brokers who can.
The Find Insurance Service is a free helpline and online tool that connects customers with specialist brokers. Whether someone is struggling to get cover due to medical history, flood risk, age, or niche business activities, the FIS helps them find a broker with the right expertise.
It’s quick, simple, and proven to work:
Customers call 0370 950 1790 or visit www.biba.org.uk/find-insurance
The team gathers key details about their insurance needs
They are then matched with a specialist broker who can help
In the past 12 months, BIBA has had over 429,000 enquiries across the whole of its Find Insurance Service, marking the highest number in a year to date. This includes over 9,500 enquiries for Flood Insurance and over 89,000 enquiries for Travel Insurance with medical conditions. By signposting, brokers ensure every customer has options.
