An unintended consequence of modern, automated insurance sales processes is the reduction of opportunities for close relationships to develop between broker and insurer.
When something goes wrong to whom can they turn? The former “we have a big account with you” touch does not cut the ice nowadays and brokers are often tempted to make a formal complaint.
Formal complaints procedures are blunt instruments and very often do not help the situation.
Knowing what to put into a complaint and what is best left out is something that few brokers are trained in because it does not happen to most brokers often enough to warrant the training.
This webinar offers case studies of recent successes and failures together with some top tips for dealing with the unexpected insurance claims dispute and how to make a complaint effectively.
12.00 – 12.45 7/3/18. Login details will be sent prior to the event.