Having been victims of a devastating arson attack in January 2010, we were completely overwhelmed by the enormity of the situation. We did not know what or how to go about trying to sort things out.
By 9am our insurance broker Adrian Sutton, of Douglas Insurance Services, had heard about the fire and was immediately on site and actively sorting out the situation. By 12.30pm our broker had us viewing temporary premises, by 2 pm we had met the loss adjuster who arranged for the salvage team to start clearing the property and by 4 pm the property had been boarded up, made safe and we felt we could leave.
Our broker continued to work late into the evening and the next day was back on site with lots of ideas for publicity and the new temporary premises. He could see we were still completely shell-shocked by the events and continued to support us over the weekend popping round to the shop and ringing to check on progress of the stock take every day.
Even now as things have calmed down and business is picking up, our broker is continuing to help with the claims presentation and is on hand if anything crops up that we are unsure of. We feel that the support, help and advice we have received since that fateful evening has been incalculable. Without our broker we would not have re-opened Thornton’s Cycle Centre two weeks after a fire which destroyed all our stock. In fact we probably would not be open even now.
David and Nicola Thornton
Partners of Thornton’s Cycle Centre