BIBA and its members recognise the importance of the claims process and have worked on a number of initiatives to look at solutions that will improve customer claims outcomes.
These include actively supporting the Insurance Act 2015 through Parliament, which will ensure that claims are paid where a breach of warranty doesn’t affect the loss and campaigning for damages for late payment of claims to be included in the Enterprise Bill, as well as establishing an industry-wide Claims Working Group.
BIBA has also produced a ‘Small business insurance guide for Dummies’. One of the successes of BIBA-led Industry Claims Working Group has been the production, in association with AXA, of around 40 guides for customers on the common issues that can impede claims payments.
Keep up to date with what the Industry Claims Initiative is trying to achieve within the claims arena, with a view to improving the experience of claims for our customers.
