Training

Most firms establish a training and competence framework that sets out how employees are trained, supervised and assessed throughout their employment. This does not need to be complex, particularly for a start-up brokerage, but it should explain how staff will acquire and maintain the knowledge needed to perform their role.

Your approach may include structured induction training, role-specific learning, ongoing supervision and regular competency assessments.

• Focus only on initial induction training.
• Do not explain how competence will be assessed.
• Overlook refresher training.
• Provide little detail on regulatory training.
• Fail to explain how training records will be maintained.