BIBA commits to working with FCA to improve access to specialist insurance for customers with pre-existing medical conditions (PEMCs)

26th June 2018

The British Insurance Brokers’ Association (BIBA) will work with the Financial Conduct Authority and other industry stakeholders to improve the access for customers with PEMCs to specialist travel insurance providers.  BIBA’s commitment follows the publication of the FCA’s feedback on its Call for Input on Access to Insurance.  The FCA paper noted that BIBA already runs a successful Find-A-Broker Service with around 100 BIBA members who are specialists in cover for PEMCs,  and which received more than 550,000 enquiries last year, including this type of enquiry.

BIBA’s Executive Director, Graeme Trudgill, said: “The FCA has highlighted a number of important points within its report.  We have been calling for wider signposting in our Manifesto to help customers and improve financial inclusion.  We have long identified that the biggest challenge is awareness and that more providers need to actively engage in signposting. We believe that BIBA has a leading role to play because we  have specialist insurance brokers in our membership with the insurance solutions that customers need, and improved signposting will enable more customers to access cover.

“We already have a successful model and have engaged with Macmillan Cancer Support on ways to improve access to insurance on this issue and we are well placed to share our knowledge and experience to help establish a service that incorporates the whole market. We believe that the industry can come together to help more customers and address the challenge of improving access to insurance for people with pre-existing medical conditions.”

David Sparkes, BIBA’s Head of Compliance and Training, added: “Good customer outcomes are more likely to arise when they have access to the cover they need and get it appropriately priced, with better signposting.  We are pleased that the FCAs report recognises this along with the specialist brokers that we have in our membership.”

At BIBA’s  annual conference on 16 May 2018, Andrew Bailey, CEO of the FCA said “We are aware that at least 100 BIBA members advise that they can place travel insurance for specialist cancer cases. I think the issue is one of signposting, where to go to find it. But let me say thanks to BIBA for your ‘Find a Broker Service’. Our feedback indicates that it really does help, as does the agreement between BIBA, the ABI and the Government on access to insurers for older consumers. So, I think the issue is how to ensure the signposting is effective, and particularly in the area of price comparison websites. I hope we can all work together to improve the signposting. And, I should add that we used travel insurance as an important case study. The principle of good signposting should apply as a general matter for insurance for all consumers.”

Click here for FCA feedback statement

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Notes to editors

  1. For further information please contact:

BIBA press office:

Pam Quinn, Head of Communications

020 7397 0223

[email protected]

Leighann Forsyth, Deputy Head of Communications

020 7397 0224

[email protected]


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  1. About the British Insurance Brokers’ Association

The British Insurance Brokers’ Association (BIBA) is the UK’s leading general insurance intermediary organisation representing the interests of insurance brokers, intermediaries and their customers.

BIBA membership includes just under 2,000 regulated firms, employing more than 100,000 staff.  General insurance brokers contribute 1% of GDP to the UK economy; they arrange 72% of all general insurance with a premium totaling £62.7bn and 93% of all commercial insurance business. Insurance brokers put their customers’ interests first, providing advice, access to suitable insurance protection and risk management.

BIBA helps more than 550,000 people a year to access insurance protection through its Find a Broker service, both online and via the telephone.

BIBA is the voice of the sector advising members, the regulators, consumer bodies and other stakeholders on key insurance issues.