Loading Events
  • This event has passed.

BIBA Facility Webinar – Claims Advocacy for Brokers 17/07/19

17th July

Available free of charge for BIBA members.
In this webinar we will:
– Help you to understand the new qualification requirements for Financial Ombudsman Service referrals
– Show you how to assess which clients qualify for FOS with reference to turnover, balance sheet figures and staff numbers
– Address the issue of whether all problem claims are suitable for FOS referral
– Enable you to identify the importance of the initial complaint to the insurer prior to FOS referral
– Identify and enable you to understand the complaints process for policies issued at Lloyd?s
– Discuss the implications for the increased FOS award limit
– Discuss recent anomalies in claims decisions and the likely approach to be adopted by the FOS
– Discuss the possible increase in complaints against brokers being referred to the FOS


17th July


Delegate's internal equipment Login details to be sent 1 week prior to event