BIBA’s webinar will seek to broaden our understanding of dementia and its many forms which affect people in different ways. It will also set out some of the ways in which we can make a difference to those living with dementia and help you understand your regulatory obligations towards vulnerable customers as set out by the Financial Conduct Authority. BIBA’s and the ABI’s joint Code of Good Practice is also there to help insurers and insurance brokers recognise and respond to potentially vulnerable customers, who may need extra support when renewing motor and home insurance policies.
Presented by Stephen Callaghan, MSc, Registered General Nurse
Thursday 29 November 2018, 2pm until 3pm