Find a Broker - Stage 1
   
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BIBA members treat customers fairly
BIBA members work to achieve your best interests. So they will:
ask you about your insurance needs so they can search for a suitable policy;
make your choices clear by telling you the range of products they offer;
explain any professional advice they give to you – clearly and honestly;
make sure you understand what is, and is not, covered by your policy;
clearly state the costs of your policy – including any fees they may charge;
give you clear information and documents – as well as any help you need with the paperwork – to make sure your policy is in place promptly;
explain their support for you in the event of you making a claim;
explain the right to complain if you are dissatisfied with your policy;
explain the right to cancel if you change your mind about the policy.
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Consumer call centre is open 9am-5pm Monday to Friday
If you have difficulty getting through, please use our online service or email enquiries@biba.org.uk
Calls are charged at national rate which is a maximum of 6.8p per min