BIBA members treat customers fairly

BIBA members work to achieve your best interests.  So they will:

√         ask you about your insurance needs so they can search for a suitable policy;

√         make your choices clear by telling you the range of products they offer;

√         explain any professional advice they give to you – clearly and honestly;

√         make sure you understand what is, and is not, covered by your policy;

√         clearly state the costs of your policy – including any fees they may charge;

√         give you clear information and documents – as well as any help you need with the paperwork – to make sure your policy is in place promptly;

√         explain their support for you in the event of you making a claim;

√         explain the right to complain if you are dissatisfied with your policy;

√         explain the right to cancel if you change your mind about the policy.