Insurance Policies - Complaints and Tracing
If you have a query about an insurance policy or a complaint you should first write
to the company concerned. If you are not satisfied with the companies response
you may take your case to the Financial Ombudsman Service who can be contacted on
0845 080 1800.
Insurance companies are regulated by the Financial Services Authority who can be
contacted on 0845 6061234.
If you are trying to trace an insurance company who may have changed its name or
owner you should contact the Financial Services Authority on 0845 6061234.
If you are trying to trace a life insurance policy but do not know the name of the
company you should contact the Unclaimed Asset Register on 0870 2411713 or visit
their website at www.uar.co.uk
Hover over Customer button at the top for full menu
This section of our website is designed to help you understand the background to
different types of insurance, and the factors to consider when making your insurance
decisions.
BIBA members work to achieve your best interests. So they will:
- ask you about your insurance needs so they can search for a suitable policy.
- make your choices clear by telling you the range of products they offer.
- explain any professional advice they give to you – clearly and honestly.
- make sure you understand what is, and is not, covered by your policy.
- clearly state the costs of your policy – including any fees they may charge.
- give you clear information and documents – as well as any help you need with the paperwork – to make sure your policy is in place promptly