If you have a query about an insurance policy or a complaint you should first write to the company concerned.  If you are not satisfied with the companies response you may take your case to the Financial Ombudsman Service who can be contacted on 0845 080 1800. 

Insurance companies are regulated by the Financial Services Authority who can be contacted on 0845 6061234.

If you are trying to trace an insurance company who may have changed its name or owner you should contact the Financial Services Authority on 0845 6061234.

If you are trying to trace a life insurance policy but do not know the name of the company you should contact the Unclaimed Assetts Register on 0870 2411713 or visit their website at www.uar.co.uk