BIBA members treat customers fairly
BIBA members work to achieve your best interests. So they will:
	ask you about your insurance needs so they can search for a suitable policy;
	make your choices clear by telling you the range of products they offer;
	explain any professional advice they give to you – clearly and honestly;
	make sure you understand what is, and is not, covered by your policy;

	clearly state the costs of your policy – including any fees they may charge;
	give you clear information and documents – as well as any help you need with the paperwork – to make sure your policy is in place promptly;
	explain their support for you in the event of you making a claim;
	explain the right to complain if you are dissatisfied with your policy;
	explain the right to cancel if you change your mind about the policy.